FAQ
Frequently Asked Questions
Got questions? We've got answers.
How long does delivery take?
Standard delivery takes 3-5 business days. Express delivery (1-2 days) is available at checkout. Orders over €50 ship free!
Can I track my order?
Yes! Once dispatched, you'll receive a tracking link via email. You can monitor your delivery every step of the way.
What payment methods do you accept?
We accept all major cards — Visa, Mastercard, American Express, Maestro — plus Apple Pay and Google Pay for fast, secure checkout.
What's your return policy?
You can return most items within 30 days of delivery for a full refund. Items must be unused and in their original packaging. See our Returns Policy for details.
Are your products genuine?
Absolutely. We are proud partners of trusted brands including Kärcher, Bosch, Vileda, Black+Decker, Duracell, and Leifheit. Every product is 100% authentic.
My item arrived damaged — what do I do?
Please contact us within 48 hours of delivery at support@cleenzo.com with photos. We'll arrange a free replacement or refund immediately.
Do you offer bulk or wholesale pricing?
Yes, for bulk orders please email wholesale@cleenzo.com with your requirements and we'll get back to you within 24 hours.
Can I change or cancel my order?
If your order hasn't been dispatched yet, we can modify or cancel it. Please contact us as soon as possible with your order number.
How can I contact customer support?
Our friendly team is here to help! Email us at support@cleenzo.com or visit our Contact page.
